CRM systems are the most political of all enterprise software applications. This is partly because of the user community; sales and marketing play politics for a living. It’s also due to the data in ...

A security model is aligned with user interaction An agile and secure CRM model brings security specialists into the process early on, using their expertise to shape the architecture process, ...

Security concerns are changing the way companies approach their customer relationship management (CRM) platforms. The assumptions of a decade ago, where protection was bolted on post-implementation or ...