Managing your security program and tracking its progress over time requires measurement. You’ve probably seen recent report stats about the average time to detect and/or mitigate a breach. While those ...

Measures for operational innovation examine the effectiveness of adjustments to organizational processes. Common measures for this type include selling, general, and administrative expenses (SG&A) as ...

Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

Performance measurement – if done right – can be a core activity to move the health care system to higher value for the American public, while rewarding health professionals and health care ...

Given the current financial climate, cybersecurity budgets may be under review, along with all other expenditures, and, in some cases, on the chopping block. One of the best ways for security leaders ...

Measurement system analysis (MSA) is an essential discipline that underpins the accuracy and reliability of data in quality control and manufacturing processes. By quantifying measurement variability, ...

The world of digital metrics is fraught with misunderstanding, says Liam Wade at Impression. Brands should measure effectiveness, as well as efficiency, for the best results. We’ve been deluded for ...

Marketing industry trade body’s director of insight, Ian Gibbs, provides CMOs and marketers with key takeaways from its best practice guidance to prove marketing effectiveness in the boardroom The ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. When life sciences brands implement a marketing campaign without data-driven insights, ...