Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

Several forces contribute to this cycle of AI hype and disappointment. 1. Marketing pressure: Calling a product AI-powered ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

OpenAI CEO Sam Altman has compared starting a tech company to starting a religion. But can we trust Big Tech to play God?

Here's a simple checklist to protect yourself while using ChatGPT, Copilot, Claude, Perplexity, Gemini and more.

OpenAI wanted GPT-5 to be less warm and agreeable than its predecessor. Some neurodivergent people struggled with the change, ...

TRi PLC has announced the release of its new AI-powered chatbot that has been engineered to provide customers with rapid, intelligent assistance in selecting TRi PLC products and resolving technical ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

CRUD (Create, Read, Update, Delete) is the standard vocabulary of most applications. But it is a technical vocabulary, not a ...

Is artificial intelligence actually smart? In this new literacy series, discover how generative AI uses patterns to “think” — ...