The solution is simple: Connect your call handling, dispatch and scheduling so the first person who speaks to a customer can ...

Justine Paul was indicted on flawed evidence. A defense witness wrote that police should have treated no fewer than 12 people ...

Construction should start on the long-sought station in North Lakeland in the spring. Here are some of its new features.

I’m puzzled by the mention of cameras, because that’s not really what the Clery Act is designed to do,” said Peter Margulies, ...

A home warranty is a service contract that protects your major home systems and appliances. This guide explains exactly what a home warranty is.

Legislation was introduced this year, but it never received a public hearing. Advocates want lawmakers to consider a similar ...

Chief Justice of India Surya Kant said his tenure would focus on identifying and unclogging categories of cases that have ...

Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves ...

Los Angeles Lakers head coach JJ Redick expressed frustration with the lack of consistency from NBA officiating and the ...

Given the vomiting and diarrhea, the biggest risk with norovirus is dehydration, which can turn a short-term illness into a ...

Most teams aren't failing because of conflict. They're failing because politeness is hiding real problems, costing billions ...

A review of the military’s Family Advocacy Program shows that Incident Determination Committees make administrative abuse ...