2 days ago · Learn how to configure the Knowledge Base module in the BoldDesk customer portal. Discover steps for KB home, article settings, AI search, feedback, and SEO.

Apr 21, 2025 · A knowledge base is a self-service portal and central repository of information for your customers and employees. They can use it to get answers to inquiries that are frequently …

Dec 8, 2025 · Learn how to configure the Knowledge Base module in the BoldDesk customer portal. Discover steps for KB home, article settings, AI search, feedback, and SEO.

Oct 15, 2025 · In BoldDesk, you can set up the self-service knowledge base portal to control the information your customers see. These settings help you manage and customize the portal to …

Views, Filters, Sorting, & Column Chooser in Knowledge Base Creating and Importing an Article Template Search and Insert Articles into the Ticket Response

Jul 25, 2025 · The self-service portal helps users to search for and find the information they need. The articles can be accessed on this site after they have been published. Categories and …

Solution articles, how-tos, and troubleshooting guides to help you find answers directly about BoldDesk

2 days ago · Categories in BoldDesk Knowledge Base help group related articles, making it easier for customers to find information quickly. You can control access to each category using …

Oct 22, 2025 · Discover AI-powered search in our Knowledge Base for instant natural language answers.

Nov 16, 2025 · BoldDesk’s AI-powered article generator helps support teams create accurate, well-structured, and multilingual knowledge base (KB) articles quickly. By analyzing input such …